SMS policy

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SMS Messaging Policy for RTCLocks

At RTCLocks, we strive to provide exceptional communication to our customers. This SMS Messaging Policy outlines the types of text messages you may receive, how frequently they may be sent, and how you can manage your preferences.
 

Types of SMS Communications

By consenting to receive text messages from RTCLocks, you may receive SMS messages related to:

• Appointment confirmations and reminders.

• Service updates and estimated technician arrival times.

• Follow-up messages after a service visit.

• Emergency service alerts for urgent locksmith needs.

• Promotional offers, discounts, and updates about our services.

Example Message Template:
"Hello! Thank you for contacting RTCLocks. How can we assist you today? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service."

Message Frequency

We estimate sending between 50 to 500 SMS messages daily across all users, depending on service demand. Message frequency may vary based on your interaction with our services or promotional offers.
 

Potential Fees for SMS Messaging

Please note:

• Your carrier may charge fees for messages sent or received, depending on your mobile plan.

• This includes standard messaging and data rates for domestic or international messages.
 

Opt-In Method

Customers can opt in to receive SMS messages from RTCLocks by:

• Checking the consent box during service inquiries or appointment bookings on our website (www.rtclocks.com).

• Filling out intake forms during account setup or service requests.

Your privacy is important to us: We will never share your SMS subscription details with third parties for marketing purposes

Opt-Out Method

You can opt out of SMS communications at any time by:

• Replying STOP to any SMS message received from us.

• Once opted out, you will no longer receive SMS communications.

• You may opt back in by replying START to any of our messages or by contacting us directly.
 

Standard Messaging Disclosures

• Message and data rates may apply.

• You can opt out at any time by texting STOP.

• For assistance, text HELP or visit our Privacy Policy and Terms of Service.

• Message frequency may vary depending on service requests and updates.
 

If you have any questions about our SMS Messaging Policy, please contact us at Services@rtclocks.com or via our website.